Stephen Bounds

Workshop A.  “Trust me”: why trust is vital to success with Knowledge Management.

Knowledge is only as effective as the way it is used. Trust is a voluntary relinquishment of control, making it a powerful vote of confidence in the knowledge and effectiveness of the person or team receiving that trust.

Trust is essential for any effective knowledge system, and one which is easy and intuitive to validate externally.

In this interactive workshop, participants will:

  • examine the five key dimensions of interpersonal and impersonal trust
  • learn a novel self-assesment method for scoring trust
  • apply the trust to their own situation, and
  • learn how to plan and execute tangible responses to the results obtained

Stephen Bounds is an Information and Knowledge Management specialist with a wide range of experience across the government and private sectors. With 20 years of experience in delivering Information Management, Knowledge Management and Information Technology solutions, Stephen uses active questioning and a minimum of preconceived ideas for solutions to help organisations identify valuable outcomes and viable pathways to achieve their goals.

As founding director of KnowQuestion, Stephen and his team of specialist consultants help organisations to ‘join the dots’ and find innovative solutions to their critical business problems. Through clear strategic thinking and hands-on support, KnowQuestion enables organisations to increase their knowledge capacity, implement modern information systems, and increase their data quality.

Stephen is also the founder of RealKM (, a website and weekly newsletter that highlights the best evidence-based Knowledge Management findings across all scientific disciplines in easy to read articles.